Shipping Costs

Free shipping on all orders over $200

We use NZ Post for all of our shipping

North Island Courier (Non-Rural) $9.50 

North Island Courier (Rural) $15.50 

South Island Courier (Non-Rural) $12.50 

South Island Courier (Rural) $18.50 

Rural Delivery

NZ Post applies an additional charge to Rural Delivery (RD) addresses. If your address is an RD address, please select the Rural Delivery shipping option during checkout.

If the incorrect shipping option is selected, we may contact you to arrange payment of the rural surcharge before your order is shipped.

Return Policy

You may return any full priced item purchased from us within 7 days of receiving your order for an exchange, credit or refund in line with our conditions.

To check if you are eligible please refer to the conditions below and complete our return form (add link).

RETURN, REFUND & EXCHANGE CONDITIONS:

• Due to our products being made-to-order, we do not offer returns, refunds or exchanges on the basis of change of mind. Change of mind includes incorrect size selection. Please choose carefully and refer to our sizing guides prior to purchasing.

• Items must not be worn, washed or altered.

• Items must have original tags attached.

• Sale or discount items are final sale and cannot be returned.

• Please note shipping and handling charges are not refundable. The return of the item is at your cost and responsibility until it reaches us. We take no responsibility for items lost or damaged in transit while being returned, the item must be trackable. We will not accept returns if the tags are not attached or the garment is in a used, washed, altered or unclean condition, these items will be sent back to you.

• Refunds will only be made to the card used for your original purchase.

• Return and exchange requests received outside of the above timeframe will not be accepted.

Damages and Issues

Quality checks are done on all products prior to shipping.

However, if items are found to be damaged or faulty, they may be returned for exchange at our discretion.

Faulty products will be remedied according to The Consumer Guarantee Act.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Shipping & handling charges (if applicable) are only refundable if the original item is faulty or the item you receive is different to your order.

Bundles

Bundled Discounts: If you choose to return part of a bundled purchase, we will adjust the refund so that the items you keep are charged at the non-bundled price. This means any discounts applied for purchasing items together will no longer apply if only part of the bundle is retained.

Shipping Policy:

Shipping and Handling Fees

Country Club offers free shipping (on applicable orders) with the understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, we will retain any original shipment costs incurred and subtract it from your refund amount.